What are modules in Tracker?
Modules are the building blocks of Tracker - each one designed to serve a specific function in your business.
- Turn modules on or off based on your workflow
- Customized to fit your exact business operations
- Minimize clutter - just the tools that matter to you
Customer Portal
Digital proof approvals and customer portal for garment decoration. Customers review orders, approve embroidery proofs, track DTG/DTF jobs, and comment on designs in real-time.
It is white-labelled to your branding and handles multiple currencies for US, UK and EU accounts. Because it reads the same live data as the floor, what a customer sees is the real state of the job rather than a nightly export.
Digital Proof Approvals & Customer Self-Service Portal
Empower your garment decoration customers with a branded portal for digital proof approvals with comments, real-time order tracking, licensed team gear ordering, and team gear customization. Reduce proof revision cycles and support inquiries while accelerating approvals.
Comprehensive Proof Approval & Client Engagement
Everything you need to manage digital proofs and deliver an exceptional garment decoration client experience
Digital Proof Approvals
Quick proof creation with customer review, comments, and approval workflows for embroidery, DTG, DTF, screen printing, and heat seal designs.
Integrated Payment System
Enable clients to view invoices, make payments, and manage payment methods with secure payment processing for garment decoration orders.
Real-time Messaging
Provide direct communication channels for proof feedback with threaded conversations, file sharing, and notification preferences.
Order & Production Tracking
Keep clients informed with real-time order updates, production milestones, and delivery tracking for embroidery, DTG/DTF & screen print jobs.
White-Label Branding
Customize the portal with your brand colors, logo, domain, and personalized messaging for a seamless garment decoration client experience.
Licensed Team Gear Ordering
Enable team gear customization and licensed team gear ordering with logo selection, size management, and roster-based ordering workflows.
A branded self-service window into every order. 24/7, on any device; which quietly kills half your inbound customer service traffic.
Your customers don't want to email you at 4pm to ask where an order is. They want to look. When they can't, they call. When they call, your team stops decorating and starts answering. That's a hidden tax on every open order.
- White-labelled portal in your brand; customers see you, not us.
- Customers place, approve, track and reorder - with no phone calls, no emails, no middle-of-the-day interruptions.
- Digital proof approvals with time-stamped audit trails. Protect against "that's not what I signed off" disputes.
- Multi-currency and multi-site. One portal for every customer, whatever their region or product mix.
- Live order tracking from artwork to dispatch, updated the second a floor scan happens.
Customer Portal compared
Compared to…
A generic ERP
A general-purpose ERP's "customer portal" is a static list of invoices. Tracker's is an operational window into the live status of every order.
Compared to…
A consumables-locked platform
A vendor-tied portal is designed to sell you more of that vendor's product. Tracker's portal is designed to sell more of yours.
Compared to…
A homegrown / in-house build
A homegrown portal takes 12–18 months to build and 5 years to maintain. Tracker's is live in weeks, in your brand, with a managed roadmap behind it.
Built for Garment Decoration Client Management
Customer portal designed for embroidery, DTG, DTF, screen printing & heat seal businesses with integrated proof approval workflows.
- End-to-end order tracking from proof approval through production to shipping
- Embroidery Wilcom EMB/DST rendering previews for customer review
- Licensed team gear ordering with roster management and size collection
- Quality checkpoints visible to customers for transparency
- Complete audit trails of proof approvals, comments, and revisions
- PLM and ERP integration for seamless order-to-production flow
Related Modules
Customer Database
Store all customer details, communication logs, and garment decoration order history in one searchable profile.
Sales & Orders
Manage incoming garment decoration orders, quotes, and job details in one streamlined dashboard.
Artworkers
Assign artwork tasks, manage proof creation, and ensure timely delivery for every garment decoration order.